Help and FAQs

Frequently Asked Questions (FAQs)

How do I upload documentation to my account?

To upload documents or view existing documents on your account, you will need to head to your account Dashboard. You will find a link to your account dashboard at the top of the website. Once there, you can:

View Existing Documentation

• Click Documents

  • You will now see all uploaded documentation on your account

  • You can sort by the following:

    • File Name

    • Category

    • Expiry Date

    • Upload Date

Upload New Documentation

• Click Documents

• Click New Document in the top left of the page

  • Click [Choose File] (Mandatory)

    • The file must either be a PDF, DOC, DOCX or JPG file under 10MB in size

  • Select a document Category from the dropdown (Mandatory)

  • (Optional) Enter a description of the document

  • (Optional) Enter the expiry date of the document

    • Note: Once Uploaded, you cannot amend the expiry date of your document, if the expiry date is incorrect, please contact the Venue that you hire facilities at, they will be able to update this on your behalf.

Booking Journeys

BookingsPlus offers a variety of Booking Journeys that can be used to hire facilities, the journeys that are available to you are decided by the venue that you hire facilities at.

Booking Requests - 'Book'

This form of booking is a booking request, this will go through to the venue admin and will be reviewed, at this point it will either be Approved or Denied.

Note: To submit a Booking Request, you must submit payment information to the Booking System, your card will not be charged until your Booking Request is reviewed by a Venue Admin, if this payment fails, the admin may either Reject your booking request or raise an invoice due for payment.

You will receive email confirmation once your booking request has been reviewed, and the status will also be shown on the Bookings tab on your Account Dashboard.

Instant Bookings - 'Book Now'

Instant Bookings allow you to check the availability of a bookable space and make payment to immediately confirm a booking in that space.

Enquiries - 'Start Enquiry'

For spaces that do not allow instant bookings or booking requests, you may submit an enquiry to the venue detailing your requirements, the venue will then be able to get back in contact with you and inform you whether a booking can go ahead.

How do I view and confirm my bookings?

To view and confirm your bookings, you will need to head to your account dashboard.

• Click Dashboard

• Click Bookings

• By default, you will see all bookings taking place from today's date onwards, if you would like to view previous bookings, click the X on the date filter that is showing today's date.

How do I view my invoices and credit notes?

To view any of your invoices or credit notes, and make payment for an invoice that has been raised, please follow the steps below:

• Click Dashboard

• Click the Finance tab

• Under the finance tab, you will be able to see all Invoices and Credit Notes on your account, you can filter these invoices by a variety of different filters available on this page.

• Any invoices that are due for payment, will have a [Pay] button, click this button to be taken to view the invoice and make payment via Stripe.

How do I check my Deposit status?

To view/pay for a deposit on your account, you will need to head to your account dashboard and click on the Deposits tab.